ORDERS & SHIPPING
How long does it take to process my order?
Orders are typically processed within 2–3 business days. During new releases and seasonal launches, processing times may be slightly longer.
How long does shipping take?
Shipping times vary based on location and selected shipping method. Most orders arrive within 3–7 business days after processing.
Do you offer local pickup?
Yes! If you are local to the Sullivan, Illinois area, please send us an email after placing your order at hello@mustardseedmountain.com, and we will coordinate a pick up time with you.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. Please give the tracking information 24 hours to update.
Do you ship internationally?
We currently only ship to the United States.
PRODUCTS & INGREDIENTS
What type of wax do you use with your wax melts and candles?
We use a proprietary soy blend wax.
What type of wicks do you use in your candles?
Our candle wicks are a cotton braided wick that is free from zinc or lead cores. They are a completely natural wick.
How long do your candles burn?
Our 12 ounce candle burns approximately 50-60 hours.
How long do wax melts last?
Each wax melt varies by fragrance and usage but typically provides 8–12 hours of scent per cube.
Are your products pet safe?
We recommend using all home fragrance products responsibly and ensuring adequate ventilation. If you have concerns about pets or sensitivities, consult your veterinarian.
CANDLE CARE
How do I get the best burn from my candle?
Allow your candle to burn until the melted wax reaches the edges of the container during each use to help prevent tunneling.
How often should I trim the wick?
Trim the wick to approximately ¼ inch before each burn.
How long should I burn my candle?
For best results, burn your candle for 3–4 hours at a time.
RETURNS & DAMAGES
What is your return policy?
Because home fragrance products are personal-use items, all sales are final unless your order arrives damaged or incorrect.
What if my order arrives damaged?
Please contact us at hello@mustardseedmountain.com within 24 hours of delivery with your order number and photos of the damaged item, and we will do our best to help with a resolution.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible at hello@mustardseedmountain.com, and we'll do our best to accommodate.
STILL HAVE QUESTIONS?
Send us an email so we can help!
